FAQs
However, we do have items that are 100 percent non-refundable once booked. This generally applies to a portion of our rail processes, services that incorporate a hotel stay , airline tickets or in high-demand activities. please chaeck our terms and concelations policy while booking where this policy is demonstrated. If you have an emergency and totally can't take the services on the date you originally planned your trip, let us know and we'll do our best for you in this regards. We recommend all customers have travel trip insurance.
All tours and activities take place rain or shine unless cancelled by the provider due to unsuitable conditions, in which case it will be re-scheduled or refunded.
Whenever you've completed the booking system on the web, you will get an electronic, prepared to-print visit voucher/ticket or an affirmation email. In the event that you don't recieve it, please check for it in your Junk/Spam email folder before contacting us.
We're glad to accommodate you on an alternate date, or at an alternate time - if we have the availability. To make a change kindly contact us, at info@vioro.com. Contact informations can be tracked down on your electronic ticket. please note that there are a few tour or services that once reserved, can't be changed. For instance, tours/services that include a hotel, flight or rail tickets. Text on the service package will show if the the date and time can't be changed once reserved. Booking Via Credit Card Booking Form: Kindly take a look to our Cancellation Policy, Terms and Conditions enclosed within the booking form sent to you for that specific tour Booking Via Our Online Booking System: A portion of our tours/services can be reserved straightforwardly in our web based booking framework. In the majority of these cases, if you purchase something from us and then change your mind, no worries . We're glad to refund your pre-booked tour or services you, less a 10% service charges, as long as you let us know 7 days in advance of your departure date (or as per the Terms and Conditions showed while booking that tour/service which might be unique).
Our Tours and services are all ready to be booked or make reservations online in advance or when you arrive to your destination. In any case, kindly remember that there is restricted accessibility and hign demand for some services so we might be sold out once you arrive. To stay away from disappointment, we recommend booking in advance before you start your journey in order to get best price and ideal arrangement.
Kindly note that during public occasions and extraordinary occasions/celebrations, accessibility at lodgings might be extremely restricted. It is prudent to book ahead of time for accessibility or consider alternative dates previously/later.
